Purchase conditions | Silvia Manzana

Guía y condiciones de Compra

CUSTOMER SUPPORT

For changes or returns you can contact us from Monday to Friday on the phones:

or write us an email to:

First size change FREE RETURN AND SHIPPING COSTS:

If your product is Silvia Manzana clothing, and you need another size... in your first size change the RETURN AND SHIPPING COSTS are Free if the shipment is within Spain: If you receive your garment and see that you need another size, contact sending an email to comercial@silviamanzana.com. If we have availability, we will inform you of the steps to follow to return the garment and send the new size. Your first change will not have return or shipping costs!

Shopping guide

This purchase guide establishes the conditions of use of the website www.silviamanzana.com and the purchase of products on it.

1. Choose the "Buy Online" section of our website or click directly on the product you are interested in.

2. View the product by clicking on its photo. There you will see it in more detail and its description will also appear, if applicable the composition, available sizes, reference and price.

3. Select the garment by adding it to the basket with a click. Then you can choose to continue shopping or process the order. (You can cancel your order or delete an item from it if you have not yet processed it. From the shopping cart you can delete the items you do not want as long as you have not processed the order).

4. Register to continue with the purchase (this registration is necessary to be able to manage the shipment with the greatest security and to be able to contact you in any case).

5. Select the payment method (if you want to do it by bank transfer or cash on delivery, please contactcomercial@silviamanzana.comto inform you of the steps to follow). The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.

6. Product delivery: Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product(s) listed in each Shipping Confirmation within the period indicated on the page. website according to the selected shipping method and, in any case, within a maximum period of 30 days from the date of the Order Confirmation. If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please, keep in mind that the transport derived from the resolution may have an additional cost, for which we will be authorized to pass on the corresponding costs.

The use of our website and the contracts for the purchase of products through said website will be governed by Spanish law. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. By using our website and placing orders through it, you agree not to make any false or fraudulent order and to provide us with your email address, telephone number, postal address and/or other contact details truthfully and accurately. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy). You should know that if you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts

7. Confirm the order.

8. You will receive an e-mail confirming your order.

9. All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will notify you electronically within 24/48 hours, reimbursing you for any amount you may have paid or, if you prefer, granting you the option to change it. for another in stock.

10. By using this website or placing an order through it, you expressly consent to be bound by these Conditions and by our Privacy and Cookies Policy and that the information or personal data you provide us may be treated in accordance with them. If you do not agree to these terms you should not use this website. By using the website you

If you have any questions about any of the terms, you can contact us via email atinfo@silviamanzana.com

11. In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this website, you may modify them in the “My Account and/or Log in” section. In any case, you can correct errors related to the personal data provided during the purchase process by contacting customer service. If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service, at the telephone or email address mentioned above, to correct the error.

12. First change of size FREE RETURN AND SHIPPING COSTS: